Terms of use

The details that keep lessons safe, fair, and fun for every family in the pool.

Terms of use

The details that keep lessons safe, fair, and fun for every family in the pool.

Terms of use

The details that keep lessons safe, fair, and fun for every family in the pool.

Last updated November 10, 2026

Agreeing to these terms

These terms apply to your use of this website and to enrollment in lessons, classes, camps, parties, and events offered by Otto’s Swim School (“Otto’s,” “we,” “us”). By using the site or enrolling a swimmer, you agree to these terms on behalf of yourself and any swimmer you enroll.

Enrollment and registration

A swimmer’s spot is reserved once registration is complete and any registration fee and first payment have been received. Please give us accurate information about each swimmer, including age, swimming experience, and any health conditions our instructors should know about.

We may recommend a different level after a swimmer’s first lessons so they can learn in the class that suits them best.

Prices and payments

Every class is priced individually. Current prices are listed on our schedule.

  • You pay for each class you book. Payment is due at the time of booking.

  • Late or declined payments may result in a late fee and could cause your swimmer’s spot to be released.

  • Event, party, and camp fees are due at the time of booking.

Cancellations and refunds

You can stop booking classes at any time. Classes cancelled at least 24 hours in advance can be refunded or credited to your account; later cancellations are non-refundable. Registration fees are non-refundable.

If we cancel a lesson because of a facility issue, weather, or staff illness, we’ll offer a make-up lesson or a credit to your account.

Missed lessons and make-ups

Let us know at least 24 hours ahead if your swimmer will miss a lesson and we’ll help you schedule a make-up in a class at the same level, subject to availability. Make-up lessons expire 60 days after the missed lesson and have no cash value.

Health and safety

Keeping everyone safe in and around the water comes first.

  • Please keep swimmers home if they have a fever, stomach illness, open wounds, or any contagious condition.

  • Children who are not toilet trained must wear a swim diaper with snug-fitting waterproof cover.

  • A parent or guardian must stay on site for the full lesson for swimmers under 12.

  • Swimmers and guests must follow instructor and lifeguard directions at all times. No running on the pool deck.

  • Tell us before lessons begin about any medical condition, allergy, or need that could affect a swimmer’s safety.

Assumption of risk

Swimming and water activities carry inherent risks, including the risk of injury. Our instructors teach water safety skills, but no swimmer is ever “drown-proof,” and lessons are not a substitute for constant adult supervision around water. To the fullest extent permitted by law, you accept these risks for yourself and any swimmer you enroll. You may be asked to sign a separate participation waiver at registration.

Photos and video

Families are welcome to take photos and short videos of their own swimmer from the viewing area. Please don’t photograph other swimmers without their family’s permission. We may take photos of lessons and events for our website and social media; let us know in writing if you’d prefer your swimmer not be featured.

Using this website

All content on this website, including text, photos, logos, and our otter mascot, belongs to Otto’s Swim School or is used with permission. You may not copy, reproduce, or reuse it without our written consent.

We work to keep schedules, prices, and program details accurate, but they can change. Information on this site is provided “as is” and may not reflect the latest availability. Please contact us to confirm details before enrolling.

Limitation of liability

To the fullest extent permitted by law, Otto’s Swim School is not liable for indirect, incidental, or consequential damages arising from your use of this website or our services. Nothing in these terms limits any liability that cannot be limited under applicable law.

Changes to these terms

We may update these terms from time to time. When we do, we’ll change the “last updated” date at the top of this page and, for significant changes, let enrolled families know by email.

Contact us

Questions about these policies? We’re happy to help.

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