Last updated November 10, 2026
Information we collect
We collect only what we need to run lessons and stay in touch with your family.
Contact details you give us, such as your name, email address, phone number, and mailing address.
Swimmer details, such as name, age, swimming experience, and any health or safety information you choose to share.
Payment details, which are processed securely by our payment provider. We don’t store full card numbers.
Messages you send us through our contact form, email, or phone.
Basic technical information, such as your browser type, that our website host needs to deliver the site securely. We don’t use it to track you.
How we use your information
To enroll swimmers, place them in the right class, and manage schedules and make-ups.
To process payments and send receipts.
To keep swimmers safe, including sharing relevant health information with their instructor.
To answer your questions and send updates about lessons, closures, and events.
To improve our website and programs.
Children’s information
Our lessons are for children, but our website is meant for parents and guardians. We collect information about a child only from their parent or guardian, and only to provide lessons and keep them safe. If you believe a child has sent us personal information directly, contact us and we’ll delete it.
How we share information
We never sell your personal information. We share it only with service providers who help us run the school, such as our scheduling and registration software, payment processor, email provider, and website host, and only as needed for them to provide their services. We may also disclose information if required by law or to protect the safety of swimmers, families, or staff.
Cookies
Our website only uses cookies that are strictly necessary for it to work. We don’t use advertising, analytics, or tracking cookies. You can read more on our Cookies page.
How long we keep information
We keep enrollment and payment records for as long as your family is enrolled and for a reasonable period afterward to meet tax, accounting, and legal requirements. Contact-form messages are kept for up to 12 months unless they become part of an enrollment record.
Keeping your information safe
We use reasonable administrative, technical, and physical safeguards to protect your information, and we limit access to staff who need it. No system is completely secure, so please contact us right away if you think your information has been compromised.
Your choices and rights
You can ask to see, correct, or delete the personal information we hold about you or your swimmer, and you can unsubscribe from marketing emails at any time using the link in any email. Depending on where you live, including California, you may have additional privacy rights. We won’t treat you differently for exercising them.
Changes to this notice
We may update this notice as our services or the law change. We’ll update the “last updated” date at the top of this page and, for significant changes, let enrolled families know by email.
Contact us
Questions about these policies? We’re happy to help.
Email: hello@ottosswim.example
Phone: (555) 012-3456
Mail: Otto’s Swim School, 123 Splash Lane, Anytown, CA 90000
Related: Terms of use · Cookie policy